Policies

 

1. Exchange Policy

  • Exchanges are allowed for defective or damaged products.
  • Contact us within 7 days of receiving your order to arrange an exchange.
  • If the requested item is out of stock, a refund or store credit will be issued.

To request an exchange, visit our Contact Page.

2. Subscription Policy (If Applicable)

Billing & Auto-Renewal

  • Subscription plans auto-renew on a monthly/quarterly/annual basis.
  • You will be charged automatically unless you cancel before the renewal date.

Cancellation & Refunds

  • You can cancel anytime through your account dashboard or by submitting a request via our Contact Page.
  • Refunds for subscriptions are only issued under exceptional circumstances (e.g., billing errors).

3. Privacy Policy

Information We Collect

  • We collect personal information such as name, email, phone number, and shipping address when you place an order.
  • Payment details are processed securely through third-party providers (we do not store payment information).

How We Use Your Information

  • To process orders, improve customer service, and send updates/promotions (with your consent).
  • Your information will never be sold or shared with third parties, except as necessary for order fulfillment.

Cookies & Tracking

  • We use cookies to enhance your browsing experience and collect analytics data.

For more details, visit our Privacy Policy.

4. Terms of Service

By using The Ultra Human, you agree to our policies and terms. Any violations may result in order cancellation or account suspension.

For any questions or concerns, please visit our Contact Page.